Terms & Conditions

One for the Road, ABN 30 442 369 952, provides personal event planning for Last Calls. Your “Last Call” is a gathering to celebrate your life while you’re still here to be part of it. Only services and inclusions expressly agreed in your written quote form part of your booking. Funeral-director services, burial, cremation and cemetery arrangements are not included unless expressly stated.

Time, invitations and travel

Your itemised written quote confirms any hosting and styling included, and sets out the agreed Host and coordination time, styling details, setup and pack-down, and any invitations or travel. Additional work, time or charges require prior written agreement. You can rest or finish participating earlier as needed. Existing agreed bookings retain their agreed inclusions.

Planning and coordination starts at $3,000 AUD, including any applicable GST. Venue, food, entertainment, activities and guest gifts are additional event costs. We agree the scope and confirm your complete price in an itemised written quote before you decide. Additional guests and extras are quoted separately. Requests do not guarantee selected dates or times. All arrangements, inclusions, availability and final prices require written confirmation before booking. Our conversation about your wishes and budget helps us prepare your personalised proposal and complete price. Unconfirmed inclusions, supplier availability and additional venue, travel, equipment or staffing costs may change the total. Final pricing and inclusions will be advised in an itemised written quote before you book.

Optional cremation and burial coordination

You may ask One for the Road to coordinate unattended or family-attended cremation or burial/interment arrangements with an external provider. One for the Road does not itself perform cremations or burials. These arrangements, and any One for the Road coordination fee, are separately quoted and excluded from the Last Call estimate unless expressly itemised. Your written quote will confirm the provider, scope, attendance arrangements, full price, contracting responsibilities and any required authorisations. A selection or enquiry does not authorise or book these services. A Last Call date hold does not reserve a cremation or interment date. Existing agreed bookings can only be changed as provided in their terms and applicable law.

Carers and venue accommodation

Carer attendance and team numbers help us plan seating, meals and access. You arrange your own carers and medical support; these are not supplied by One for the Road. Carer numbers do not automatically change the guest count or catering estimate. We confirm the total numbers and any supplier charges in the written quote.

Accommodation is a request only, separately quoted and excluded from your Last Call estimate. Rooms, beds, accessibility, daytime use and overnight stays depend on the venue and require written confirmation. No room is reserved by submitting this form. Room and bed types, occupants, access needs, dates, length of stay and venue terms will be agreed during planning. A request for daytime use does not guarantee day-use pricing; some venues require an overnight booking.

Notifying us of a passing

Please nominate someone in your circle to notify One for the Road after you pass away. Ask them to call 0420 720 037 or email onefortheroad.au@gmail.com with your name, booking reference if available, and their contact number. An authorised account holder can also send a notification from their customer space. Please call for time-sensitive arrangements and wait for our team to confirm receipt and next steps.

We are not notified automatically when someone passes away. A website message or email is not confirmation that our team has read it and does not automatically instruct a provider. We will check the agreed plan and required authorisations with the nominated contact and provider before arrangements proceed.

After-passing arrangements and any One for the Road coordination fee are separately quoted and excluded from your Last Call estimate. Provider availability, dates, scope and final prices require written confirmation. Selecting an option does not book or authorise a cremation or burial. One for the Road oversees only the coordination expressly agreed in writing. The external provider performs the cremation or burial and confirms the documents and authorisations needed. Notification to One for the Road does not replace any official notification, certification or registration process. Please refer to Queensland Government guidance on what to do after someone dies.

Amounts are in Australian dollars. Your final quote must identify the GST treatment of charges and show the total payable including any applicable GST.

Submitting an enquiry does not confirm a booking or secure a supplier. Your preferred date is a request only; requesting a callback does not confirm an appointment or reserve an event date. Before you commit, your written quote will identify the event date, agreed scope, price, quote expiry, acceptance process and any conditions required to confirm the booking. Request clarification before accepting anything you do not understand.

Tell us your preferred event date during our conversation. Your enquiry does not automatically hold that date or any hours. We will check availability and agree the timing with you in Queensland time. If we arrange a provisional hold separately, we will confirm its scope and any release conditions with you. A provisional hold is not a confirmed booking and does not reserve a venue or supplier. Please tell us promptly if your plans change.

Payment arrangements are considered case by case and agreed in writing. At least 75% of the final agreed total must be received before the event date. Any balance remaining at that time must be strictly less than $5,000, and a payment plan specifying the amounts and due dates must have been established and agreed by both parties. If those conditions are not met, full payment is required before the event. A balance of exactly $5,000 does not qualify. Any later changes must be agreed in writing.

Any deposit, balance, payment dates and payment methods must be specified in the written quote or booking terms before acceptance. No payment is collected by the enquiry form. Additional work or services require an agreed scope and price.

Possible arrangements discussed with you do not guarantee availability or a particular menu. Your quote must explain which suppliers are included, who is contracting with them and any separate supplier terms. Minimum guest numbers, access, staffing, equipment and travel requirements will need confirmation. Supplier substitutions or material changes require discussion and agreement.

Contact us promptly if guest numbers, your needs or the event date change, or if illness or death affects the planned gathering. We will discuss available options. Before booking, the written terms must explain relevant notice periods, any change or cancellation charges, how completed work and supplier commitments are treated, and any refund arrangements. Do not assume that a deposit is non-refundable or that a particular fee applies unless it has been clearly disclosed and is lawful. Statutory consumer rights are preserved.

Provide accurate event details and advise us of venue restrictions, accessibility needs, dietary requirements and allergies as early as possible. Arrangements must be confirmed with the relevant supplier. We cannot confirm that a venue or menu meets a specific requirement until the relevant arrangements have been checked.

Only supply photographs, music, videos and other material you are authorised to use. Tell us about recording preferences and any guests who should not be photographed or filmed. Permission to use event material for publicity must be agreed separately from the event arrangements.

Provide only information needed to respond to your enquiry and plan the event. Avoid unnecessary medical or other sensitive details in the initial form. If a supplier needs personal information to deliver a requested service, the information to be shared and its purpose should be discussed with you. Contact us with questions about information you have supplied. Read our Privacy Policy for collection, use and storage details.

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law. Where consumer guarantees are not met, you may be entitled to a remedy, depending on the circumstances. Read the ACCC guidance on consumer rights and guarantees.

Raise questions or concerns through our contact page, with the event details and the outcome you are seeking.

Website information and supplier references can change. Funeral cost comparisons are general information and should be checked with the provider for your circumstances. Updated website terms do not by themselves change an existing agreed booking.