Privacy Policy

When you enquire, we collect your name, preferred contact method and the email address or phone number needed to respond. If you choose to provide them, we also collect your guest count, total budget, preferred date or timeframe, gathering style and setting, day or night preference, priorities, personal wishes and comfort or access needs. A callback request can include your preferred callback time and an optional message. During later planning, you may also choose to discuss carer attendance, accommodation or separately quoted support after passing. Our team records the date, enquiry reference and progress of your request. If you contact us by phone or email, we receive the information you choose to share.

You do not need to provide a diagnosis, medical records or legal documents to start a conversation. Please share only what is needed and avoid including someone else’s sensitive information without their permission. If you choose to include health or other sensitive information, the form asks for your consent to use it to respond to your request.

We use your details to contact you, understand your wishes, check requested dates, prepare a personalised proposal and coordinate arrangements you agree to. An enquiry does not reserve a date, time, venue or supplier. Any provisional hold must be separately agreed with you. Sending an enquiry does not subscribe you to marketing. Permission to use photographs, recordings or stories publicly is separate from permission to plan your day.

If a venue, supplier or qualified professional needs information to help with an agreed arrangement, we will discuss what needs to be shared and why. We share only what is needed for that purpose, or as required by law. Callback times are preferences for us to discuss, not confirmed appointments.

After a Last Call, our team may arrange one feedback invitation for you and your nominated circle members who agree to receive it. We record the completed event date, recipient and delivery status. Automatic invitation emails are currently paused; the team can review prepared drafts. Invitations do not subscribe anyone to marketing.

When you submit feedback, we store your rating, comments and submission date privately. If you ask us to contact you, we also store your preferred contact method and the details you provide, so we can respond. Feedback does not subscribe you to marketing.

A testimonial is optional and separate from your general feedback. If you give permission, we record your permission wording, date and choice of first-name or anonymous publication. Only testimonials approved by our team appear on the website. Anonymous publication hides your name publicly; our team may still know who submitted the response if you provided contact details. Please avoid including other people’s private information. Contact us to request a correction or removal of your testimonial.

Email sign-in is currently paused. If you request access, we save your email address and access request for team review; no code is generated or sent. When email sign-in resumes, a single-use code will confirm that the address belongs to you. Supabase manages sign-in identities and sessions, and Resend is the configured email delivery provider. We record your terms acknowledgement when you register. Essential, secure cookies keep you signed in; they do not subscribe you to marketing or give you team access.

These providers may process information outside Australia. See Supabase’s privacy policy and Resend’s privacy policy. You can sign out at any time and contact us to request account correction or deletion. Account records are retained until no longer needed or a deletion request is processed, subject to any required retention.

After you book, our team can invite you to a private customer space. We store your name, contact details, agreed package, invitation status, messages and package-change requests, including the team’s decisions and replies. We use these records to manage the arrangements you agree to. Your confirmed sign-in identity is linked to your booking when you accept an invitation sent to that email address.

You can update your name and phone number in your customer space. Package changes take effect only after our team approves them. Messages and decisions appear in the customer space; please call us for an urgent request. Archiving a booking removes customer access but keeps the records for our team. Contact us to discuss access, corrections or deletion.

Your profile is separate from your sign-in account and individual Last Call plans. It can hold contact and address details, personal wishes, carers and family contacts, communication and access needs, and optional health information such as diagnosis, an estimate of time remaining, allergies and sensitivities. You can choose to share a health detail, discuss it privately or prefer not to discuss it. You can change that preference later; choosing not to record a detail clears it from that profile field.

Circle members have their own accounts and accept an invitation tied to their email address. General planning access does not automatically include personal, medical or financial information. You, your authorised organisers and our team manage permitted access to your profile; organisers cannot grant access they do not hold. Team notes remain team-only. Each circle member can turn off planning emails or leave the circle. Removing a circle membership does not delete your profile records or messages already received.

We save dated copies of quote requests, quotes and agreed records. An original request may contain sensitive information, so viewing that full copy requires personal, medical and quote access together. Later edits do not change earlier saved copies. Contact us if an earlier copy needs correcting or removing. General circle emails are prepared with recipients in Bcc and reviewed by the team in Outlook before sending. Replies go to onefortheroad.au@gmail.com. Sent emails and replies remain in the email account. We use Make to check incoming email metadata and match it to enquiries, profiles or circle contacts. The website records the sender, recipients, subject, date and message reference for team-only alerts and incoming/sent communications history; it does not copy email bodies or attachments. Ambiguous matches require team review. Automatic follow-up emails are currently paused. Our team may review a follow-up draft three days after a new enquiry if no reply has been detected and it remains open for initial contact. These service emails do not subscribe you to marketing.

If someone notifies us that you have passed away, we record your name and the reporting person’s name and contact number, the time of the notification and any message supplied. We use this information to contact the nominated person, check the agreed plan and coordinate authorised arrangements with the relevant provider. A notification sent through the customer space is stored in that booking’s conversation. A general alert is prepared for team review; automatic alert emails are currently paused. The alert does not include the notification’s personal details. Share only what is needed and what you are authorised to provide.

You can request occasional news and updates without creating a customer profile. We store your email address, name, consent record, request date and confirmation status. Confirmation emails and updates are currently paused. Your request is saved for team review. When email updates resume, we will ask you to confirm your address before adding you to our mailing list. Enquiries and customer accounts do not automatically subscribe you.

Resend is the configured provider for confirmation emails, confirmed mailing-list contacts and updates when delivery resumes. New requests are not enrolled with the provider while this workflow is paused. You can unsubscribe through the link in any update or contact us to withdraw your request. We retain consent and unsubscribe records so we can respect your preferences. Resend may process information outside Australia; see Resend’s privacy policy.

We use Make and Google Tasks to help our team follow up enquiries. The automation shares an enquiry reference, creation date and a link to our private workspace. It does not copy your name, email address, phone number, message, health information or planner selections into the task.

Website enquiries and date reservations are stored in the site’s hosted database, with team access restricted by sign-in. The website uses HTTPS to protect information in transit. Technical providers supporting hosting, storage, email and sign-in may process information to provide those services.

The website runs through OpenAI Sites using Cloudflare infrastructure; email sent to our published address is handled through Gmail. Provider processing and storage may occur outside Australia. We do not promise that all information remains in Australia. Their privacy information is available from OpenAI, Cloudflare and Google.

We limit access and use reasonable precautions, but no website, email system or storage service can guarantee absolute security. Please contact us before sending medical records, signed legal documents or other highly sensitive material.

Our website may link to One for the Road’s Instagram profile and other external inspiration resources. The current homepage and coming-soon page do not embed an Instagram feed. Following a social link opens that provider’s website, where its own privacy policy and cookies apply. We do not send your enquiry, customer records or account details through these links. See Instagram’s privacy policy and Pinterest’s privacy policy.

We count public page views, planner opens, enquiry starts and successful confirmations, and clicks on planner, phone, email and other links. These records contain only an event category, time and random event reference. They do not contain form contents, names, contact details, page URLs or persistent visitor identifiers. We use no cookies for this measurement. Anonymous event records are retained for 90 days, and aggregate weekly reports are prepared for team review. Automatic report emails are currently paused. Preview and private pages are excluded. Counts may be incomplete where browsers block tracking.

The website uses a hashed network address and short time window to limit repeated form submissions. Hosting providers may process technical request information for delivery, security and reliability. Team sign-in uses authentication information. We use Metricool to measure visits to public website pages. Its tracker sends the page URL, referring page (when available) and browser window size to Metricool, which uses the visitor’s IP address to determine their country. Metricool states that this tracker does not use cookies. We exclude customer sign-in, private account, team and email-confirmation pages from tracking. See Metricool’s privacy policy.

Enquiries and reservation records remain available to the team for follow-up and any resulting arrangements. Releasing a date makes it available again but does not delete the enquiry. The website does not currently delete enquiries automatically. You can request access to your information, a correction, or deletion when it is no longer needed. We will discuss any information that needs to be retained for an agreed service or legal obligation; copies may remain temporarily in service-provider backups.

To ask about your information, withdraw consent for future use, or raise a privacy concern, email onefortheroad.au@gmail.com or call 0420 720 037. Tell us what concerns you and the outcome you would like. We will review it and respond. General information about Australian privacy rights and complaints is available from the Office of the Australian Information Commissioner.